Terms

Last updated 6 August 2026.

This website exists for one purpose: to let you design the artwork you have already bought, and approve it before it is printed. You buy on Etsy; nothing is sold here.

Who you are dealing with

Maps & Son, trading through our Etsy shop. Your purchase contract is with us and was made on Etsy, so Etsy’s own policies apply to the purchase itself. These terms cover this website.

Designing your artwork

Your order link is private. Anyone holding it can see and change your design and see your delivery address, so treat it like a password and do not post it publicly.

You are responsible for what you put on the artwork — the place, the title, any text. Please check spelling carefully: a name spelled the way you typed it is not a fault we can replace.

Approving, and the half-hour after it

Nothing is printed until you approve a preview. The preview is drawn from exactly the same map, at the same framing, as the file that goes to print — it is smaller on screen, but it is not a different picture.

After you approve, we wait 30 minutes before sending anything to the printer. During that window you can go back and change your design at no cost, from the link on your confirmation page.

Changing or cancelling

Because your artwork is made to your own specification, it is exempt from the usual 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That exemption applies to personalised goods generally, not just to us.

This is why the 30-minute window exists, and it is genuinely your window: until it closes nothing has been printed and a change costs nothing. Once it closes, your artwork has gone to the printer.

None of this affects your rights under the Consumer Rights Act 2015 if what arrives is faulty, damaged or not what you approved.

If something arrives damaged

Tell us through the status page on your order link, with a photograph. In most cases we will simply print and send a replacement — you do not need to return the damaged one. Some claims are looked at by a person first; we will always tell you which is happening and why.

Maps and copyright

Map data is © OpenStreetMap contributors, available under the Open Database Licence, with cartography from Protomaps and elevation data from Mapzen. The artwork we produce is for your personal use. You keep the rights in anything you supply, such as a GPX route; you give us permission to use it only to make your artwork.

What we can’t promise

We try to keep this site available and accurate, but we do not guarantee it will be uninterrupted or error-free. Nothing here limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Contact and law

Questions: orders@mapsandson.com, or message us on Etsy. These terms are governed by the law of England and Wales.

The term 'Etsy' is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc.